Warranty, Returns & Refunds

WARRANTY, RETURNS & REFUNDS

WARRANTY

Hamptons provides a 12-month warranty on all furniture products from the date of delivery. Select items may include extended coverage as indicated on the product page or required under Australian Consumer Law.

We stand behind the quality of our craftsmanship. Should a defect arise during the warranty period, we will arrange for a prompt repair or replacement. If a repair or replacement cannot be fulfilled, a store credit or full refund will be provided.

To submit a claim, please ensure you provide proof of purchase within the valid warranty period.

Sofa Upholstery Warranty

Our products are backed by the following manufacturer warranties:

  • 10-Year Warranty: Frame and foundation

  • 3-Year Warranty: Seat cushions

  • 1-Year Warranty: Fabric, stitching, and pillow back cushions

Exclusions: Standard wear and tear, fading, and fabric pilling are not covered.

To file a claim, please submit via email to hello@hamptonsstyleinteriors.com.au alongside a detailed description and photos of the issue.

Change of mind

14-Day Change of Mind Policy

We want you to love your home. If you change your mind within 14 days of delivery or collection, we offer exchanges or store credits for items returned in original condition.

How Returns Work:

  • In-Store & Online: Most smaller decor and furniture items can be returned or exchanged across our retail showrooms. Online orders can also be brought in-store. (Excludes large furniture items.)

  • Shipping Fees: Return transportation costs for change-of-mind requests are the responsibility of the customer. If we arrange return transport, the shipping cost will be deducted from your final credit or refund.

  • Condition Guidelines: Items must be in original packaging or re-packaged as new. Unpacked or re-wrapped items will incur a 20% restocking fee.

  • After 14 Days: Returns requested past the 14-day window are reviewed at the discretion of the Hamptons team.

To start a return, please keep your proof of purchase handy and contact us at hello@hamptonsstyleinteriors.com.au  or visit your nearest showroom team.

Change of Mind Policy Guidelines

  • 14-Day Window: Return requests must be submitted within 14 days of receiving your item.

  • Item Condition: Items must be in as-new, resellable condition and returned in their original packaging. If original packaging is missing, you must provide suitable protective packaging; additional fees may apply for missing or damaged packaging.

  • Original Purchaser & Refunds: Refunds are processed back to the original purchaser using the initial payment method within 3–5 business days of inspection. Proof of purchase and valid ID are required for in-store processing.

  • Return Shipping & Fees: Return transit costs, re-shipping fees, or applicable restocking fees are paid by the customer and will be deducted from the total refund amount.

  • Showroom Returns: Online orders cannot be returned to a showroom unless approved in advance. Only items purchased and collected directly from a showroom may be returned in-store.

Exclusions Change-of-mind returns are not available for:

  • Clearance or reduced showroom items

  • Bespoke or special orders

  • Commercial orders

  • Items not deemed in resellable condition or acceptable packaging (at Hamptons discretion)

How to Request a Return

  1. Email hello@hamptonsstyleinteriors.com.au within 14 days of receiving your order.

  2. Our team will contact you within one business day to confirm the request and email you a return label to print.

  3. Pack the item securely with the printed label attached.

  4. Depending on the item size, our delivery partner will collect it from your home, or you may be asked to drop smaller items off at an Australia Post Office.

  5. Once returned and inspected, your net refund will be processed within 3–5 business days. 

Refunds

Refund Processing Requirements

  • Payment Method & Purchaser Verification: Refunds are issued exclusively to the original purchaser using the initial payment method. Please retain your proof of purchase and present a valid photo ID for processing.

  • Inspection Requirement: All returned items must undergo inspection prior to refund authorization.

  • In-Store Returns: Your item will be inspected on-site by our showroom staff. Please have your ID and original payment card/details ready for verification.

  • Online & Courier Returns: Items collected by courier or returned by mail will be inspected upon arrival at our warehouse. Once approved, the refund will be processed and a confirmation email will be sent to the account holder.

The following applies to all Change of Mind Returns:

Change-of-mind returns are subject to a re-shipping fee, as well as potential re-packaging costs if the original packaging is missing or damaged.

Upon submitting your return request, our Customer Support team will notify you of all applicable fees. These deductions will be subtracted from your total refund before it is processed back to your original payment method.

Note: Shipping and repackaging fees are completely waived for faulty or damaged items.

Return Packaging

Packaging & Return Condition Policy

  • Packaging Requirement: All returned items must be fully packaged. Due to Occupational Health & Safety (OH&S) regulations, our courier partners will not transport unpackaged goods. We strongly recommend keeping your original packaging until you are sure of your purchase.

  • Change of Mind Returns: Items must be returned in their original condition and packaging. Returned items are inspected at our Distribution Centre; products returned without original packaging or in poor condition will incur a 50% deduction of the original item price (calculated before any discounts).

  • Faulty or Damaged Items: If your item arrives damaged or faulty and you have discarded the original packaging, you must provide alternative protective packaging (such as bubble wrap) for couriers to safely collect it. The 50% deduction fee does not apply to faulty or damaged items.

Faulty or Damaged Products

Inspecting Your Delivery

  • 48-Hour Reporting Window: Please inspect your order upon arrival and notify us immediately of any missing parts, damage, faults, or incorrect items.

  • How to Claim: Report issues within 48 hours of delivery by emailing hello@hamptonsstyleinteriors.com.au with your order details and photos of the damage or fault.

  • Late Claims: Any claims reported after the 48-hour window will be evaluated under our standard manufacturer warranty or at the discretion of Hamptons

    Cancellation of Orders

Order Changes & Cancellations

  • Notice Period: To change or cancel an order without extra fees, please contact us at least 24 hours before your items are prepared and processed for dispatch at our Distribution Centre.

  • Standard & Stocked Items: Cancelled orders may incur a 20% restocking fee at the discretion of OneWorld Collection.

  • Bespoke & Custom Orders: Deposits on bespoke or special orders are non-refundable upon cancellation.

  • Orders Already Dispatched: If your order has left our Distribution Centre, freight charges cannot be refunded. The cancellation will be processed under our 14-Day Change of Mind Policy, and return shipping costs will be deducted from your final refund.

  • Re-ordering: If you cancel an order to place a new one, the purchase will be subject to current website pricing and assigned a new warehouse dispatch date.